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Packaging and Dispatch Team Leader

  • Closing date 31 May 2024
  • Type Full-time
  • Duration Permanent

OGT is a leading global provider of clinical and diagnostic genomic solutions. We believe in creating products and partnerships that enable clinicians to deliver personlaised healthcare to patients and that empower clinical researchers to develop the next generation of precision medicines.

Are you looking for a change in your career, are you an ambitious and motivated individual? This could be the role for you!

An opportunity has arisen in our Cambridge-based Operations Team which is responsible for manufacturing, packing, shipping, health & safety and facilities management coordination.

The Packaging and Dispatch Team Leader role is responsible for managing an allocated team of Packaging and Dispatch Technicians/Operations Technicians. Acting as a role model, this will include all aspects of team management, including ensuring the quality and on time in-full delivery of assigned products to meet demand requirements.

What you’ll be doing for us:

  • Ensure a Team Tier Meeting is performed at the start and end of every day, with key issues and actions clearly identified and prioritised
  • Coordinate actions raised from Tier Meetings and ensure they are closed out effectively.
  • Review outstanding work with respect to stock shortfalls/customer demand and prioritise activities of the team and assign duties
  • Liaise with Customer Services to ensure customer orders are fulfilled, prepared and dispatched on time
  • Identify and investigate root causes of performance variation, and propose improvements/resolutions, to ensure continuity of quality at all times, following change control requirements defined in our quality systems
  • Role-model company values, leading by example with a safety-first approach, and constantly challenge to improve our processes with continual improvement
  • Raise Improvements/Non-Conforming Material incidents, carry out investigations/root cause analysis, and implement corrections and corrective actions.
  • Plan the onboarding and ongoing training of new starters. Undertake the upskilling of all team members to optimise team efficiency and drive engagement.
  • Monitor and ensure replacement of kit assembly and dispatch components and consumables.
  • Deputise for kit assembly and dispatch management when required to ensure output and performance. Be accountable for kit assembly and dispatch quality output on-time and in-full.
  • Conduct return-to-work and absence review meetings. Conduct performance reviews and goal and development plan activities.
  • Be a role model for the team in all areas
  • Have responsibility for hiring into the team and onboard new starters.
  • Oversee and ensure the maintenance of cleanliness and organisation of the kit assembly and dispatch areas, bench areas and fridge/freezers.
  • Feedback regularly on team progress and write update reports as required.
  • Write and update SOPs, BMRs and other required documentation.
  • Plan and lead housekeeping, safety and compliance GEMBA.
  • To adhere to procedures documented in the Cytocell quality management system and to ensure that non-compliances are reported in a timely manner using approved procedures.
  • Undertake additional compliance training to further support the department and ongoing development programmes.
  • To report any safety related or other issues arising to the Supervisor of Packaging, Procurement and Dispatch, including the completion of relevant documentation. Resolve independently when trained and able to do so.
  • To complete any other tasks as commensurate with the level and nature of the post as delegated by the Supervisor of Packaging, Procurement and Dispatch.

What we are looking for in you:


  • More than 12 months experience in a manufacturing or operations environment, or equivalent
  • Demonstrated good understanding and experience of applicable Quality and Regulatory requirements e.g. ISO:9001/ISO:13485, 21CFR820, Dangerous goods shipping
  • Good teamwork and interpersonal skills; with the ability to lead, train and support others
  • Proactive and independent, with a high level of autonomy and initiative
  • Attention to detail and a systematic approach
  • Role Model Team Leader – Hands on approach and flexible attitude to daily work/responsibilities, ability to lead by example
  • A calm approach and ability to act promptly when responding to production critical troubleshooting
  • High level of competency with MS Office (Word, Excel)
  • Experience of training others.


  • A-Levels or equivalent qualification in a science related discipline
  • Sage 200 experience, or equivalent
  • Supervisory experience.

In return you’ll receive:

  • Competitive salary
  • Pension Scheme (10% non-contributory)
  • Private Health Insurance
  • Private Dental Insurance
  • Group Income Protection
  • Group Life Assurance
  • 25 days holiday plus UK bank holidays
  • High Street Discount Scheme.

Application is via CV & a one-page covering letter outlining your suitability for the role, salary expectations and notice period.

Please note that we will need to establish your right to work during the recruitment process.

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