Closing date: 2018-03-01
Looking to continue using your life sciences knowledge and experience away from the bench? Are you the go-to person in your lab when experiments go wrong? Do you get your colleagues back on track with excellent troubleshooting advice? Want to gain business skills in a fast-paced biotech environment?
If so, this is your next career move! We are looking for English speakers to join our Scientific Support team and make a real difference.
About the role
As part of our Scientific Support team, you will be using your experience to provide technical support to our customers via email and phone. In order to help our customers to discover more faster, you will liaise with production labs about the products, update product datasheets and review customer data.
You will help customers from start to finish, identifying their needs, using your initiative to offer the right solution and always offering a fantastic customer experience. You will also gain experience in a fast-pased growing business that has the vision to become the most influential and best-loved brand in life sciences.
This role is for an English speaker to take care of our customers using first class communication skills as well as expert scientific knowledge.
This role is also available on a part-time basis.
Please note that this is not a bench position.
Roles & responsibilities:
- Helping customers via email and phone
- Troubleshooting problems with antibody-related applications and antibody based products (Western blot, IHC, immunoassay kits, etc.)
- Resolving complaints by providing optimal solutions to customers, balanced with commercial needs
- Liaising with product suppliers to obtain product information when necessary.
- Updating product datasheets when new information becomes available.
- Review customer feedback in the form of online submitted Ab-reviews before publication
- Acting on customer feedback to improve our service
- Improve our customers’ work in the lab and increase sales by cross-selling where appropriate
- Some travel to conferences and customer visits
You will hold an MSc or above in a life sciences field with a minimum of 3 years in practical research laboratory experience using antibodies and related reagents on the bench. You will have experience in at least two antibody related applications including western blot or immunohistochemistry. Experience in ChIP would be an advantage.
You will be a good team player, have excellent communication skills, be fluent in English and be able to explain protocols and scientific experiments clearly and logically. You will have strong attention to detail and be passionate about delivering quality scientific support service to our customers.
Ever since 1998, when our founder, Jonathan Milner, started selling antibodies from the back of his bike, Abcam has aimed to help scientific researchers make breakthroughs faster. We now have offices and labs in the UK, the US, China and Japan, and as we continue to grow, we remain ambitious, driven by our customers’ success and their research needs.
It’s our goal to provide a world-standard in protein research tools, technical support and delivery. When you join Abcam, you’ll join a global business with the passion and the vision to become the most influential company, and, best-loved brand in life sciences.
Our culture is our key differentiator. We believe in empowering individuals, with responsibility given at an early stage. The working environment is fun and fast-paced, collaborative and outcome focused, with a strong customer focus. In addition to competitive salaries, we offer an attractive and flexible benefits package (which includes shares for eligible employees), a culture focused on wellbeing and opportunities for growth and development.