- Date 20 Sep 2021
In September 2021, the CW User Experience SIG hosted a fascinating session exploring the nuances of human reactions to artificial intelligence agents featuring Iulia Ionescu, a Senior Lecturer and Course Leader at the University of Arts London, and two members of the BBC R&D team – Tristan Ferne and Libby Miller.
Tristan’s session explored the many ways to explain AI and make it more understandable to users. This is a vitally important task as AI agents are becoming more ubiquitous in our lives covering fields ranging from personal assistants to insurance pricing. AI-based systems often do not flag to a user when AI is used and even if they did AI is a hard concept to explain and even the programmers may not understand how an AI agent came to a decision – and yet the agents are also fallible, with the potential to incorporate biases and errors from training data.