Scientific Support Specialist - Chinese, Mandarin or Cantonese speaking (Fixed-term until end of Dec 18)

About the role As part of our Scientific Support team, you will be using your experience to provide technical support to our customers via email and phone. In order to help our customers to discover more faster, you will liaise with production labs about the products, update product datasheets and review customer data. You will help customers from start to finish, identifying their needs, using your initiative to offer the right solution and always offering a fantastic customer experience. You will also gain experience in a fast-paced growing business that has the vision to become the most influential and best-loved brand in life sciences. This role is for a Chinese, Cantonese or Mandarin speaker to take care of our customers using first class communication skills as well as expert scientific knowledge. Please note that this is not a bench position. Roles & responsibilities: - Helping customers via email and phone - Troubleshooting problems with antibody-related applications and antibody based products (Western blot, IHC, immunoassay kits, etc.) - Resolving complaints by providing optimal solutions to customers, balanced with commercial needs - Liaising with product suppliers to obtain product information when necessary. - Updating product datasheets when new information becomes available. - Review customer feedback in the form of online submitted Abreviews before publication - Acting on customer feedback to improve our service - Improve our customers’ work in the lab and increase sales by cross-selling where appropriate - Some travel to conferences and customer visits About you You will hold an MSc or above in a life sciences field with solid experience in practical research laboratory experience using antibodies and related reagents on the bench. You will have experience in at least two antibody related applications including western blot or immunohistochemistry (IHC). Experience in ChIP would be an advantage. You will be a good team player, have excellent communication skills and be fluent in English and also in either Chinese, Cantonese or Mandarin. You will be able to explain protocols and scientific experiments clearly and logically. You will have strong attention to detail and be passionate about delivering quality scientific support service to our customers.