Job Reference: CAM-SCS-18075
Closing date: 2017-10-31
About the role
As part of our Scientific Support team, this role is responsible for providing daily technical support to our customers via email and phone. This also involves liaising with production labs about the products, updating product datasheets and reviewing customer data. In addition there is also departmental and inter-departmental projects, sharing your expertise with your team and the rest of the organisation.
In addition, this role works specifically with our German customers where you are required to use first class communication skills as well as expert scientific knowledge.
About Scientific Support at Abcam
Made up of experienced and highly qualified Biologists, Microbiologists and Life Scientists, the Scientific Support team makes up part of Abcam Commercial Operations alongside Customer Services, Supply Chain and Account Management/Business Development. The team provide a service which ensures no matter who you are, where you are based, or what you have bought from us, you always have a fantastic customer experience.
Roles & responsibilities:
- Answering customers’ enquiries via email and phone
- Troubleshooting problems with antibody-related applications and antibody based products (Western blot, IHC, immunoassay kits, etc.)
- Resolving complaints by providing optimal solutions to customers, balanced with commercial needs
- Improve our customers’ work in the lab and increase sales by cross-selling where appropriate
- Liaise with product suppliers to obtain product information when necessary.
- Update product datasheets when new information becomes available.
- Review customer feedback in the form of online submitted Abreviews before publication.
- Some travel to conferences and customer visits
You will need to have a BSc or above in a life sciences field with additional research laboratory experience using antibodies and related reagents. You will need experience in at least two antibody related applications including western blot or immunohistochemistry. We are looking for a good team player, someone with excellent communication skills who is fluent in both German and English.
You should have strong attention to detail and be passionate about delivering quality scientific support to our customers and ideally, have previous experience of working with customers. Please note that this is not a bench position.
If this sounds like you and you’d like to be a part of a fast paced, growing business with the vision to become the most influential company and best-loved brand in life sciences please apply now!
Ever since 1998, when our founder, Jonathan Milner, started selling antibodies from the back of his bike, Abcam has aimed to help scientific researchers make breakthroughs faster. We now have offices and labs in the UK, the US, China and Japan, and as we continue to grow, we remain ambitious, driven by our customers’ success and their research needs.
It’s our goal to provide a world-standard in protein research tools, technical support and delivery. When you join Abcam, you’ll join a global business with the passion and the vision to become the most influential company, and, best-loved brand in life sciences.
Our culture is our key differentiator. We believe in empowering individuals, with responsibility given at an early stage. The working environment is fun and fast-paced, collaborative and outcome focused, with a strong customer focus. In addition to competitive salaries, we offer an attractive and flexible benefits package (which includes shares for eligible employees), a culture focused on wellbeing and opportunities for growth and development.